Medcalm | A Sound Idea for Patient Comfort

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Medcalm On-Hold

A phone call is often a patient’s first point of contact with a medical facility or caregiver. The right on-hold messaging is an opportunity to inform, advise and calm patients—and to create a healing environment.

Medcalm-On-Hold is a premier resource for custom on-hold messaging.  Creating the right automated on-hold message for hospitals, doctors, dentists and other care facilities is a Medcalm strength.  Our professional writers, voice artists and technicians work side-by-side with clients to write, record, set-up and maintain messages that speak directly to their professionalism and commitment to excellence in patient care. 

Medical facilities and care providers trust Medcalm to create messages that deliver information about the practice or facility, healthcare facts, news about treatments, calendar events and licensed healing music.  Research shows that callers hearing customized information on-hold will stay on line for up to three minutes longer than callers who hear only silence on hold. That’s one very important reason why our clients say Medcalm-on-Hold is cost-effective and proven to improve patient satisfaction. 

Sound Benefits:

• Medcalm-on-Hold messaging keeps callers on the phone for up to three minutes longer than just silence on the line.
• Start healing and marketing from the first phone call.  Medcalm-on-Hold customizes messages to each healthcare setting and specific caller needs. Create the message you want patients to hear and put time on hold to good use.
• Creating smart, positive messages is our business.  Scripting, production, licensing costs and set-up are part of the Medcalm-on-Hold package.